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OFFICIAL: The Best And Worst Government Service Centres In Dubai Have Been Announced

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Shaikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council made the announcement of the best and worst government service centres in Dubai on Saturday, January 18, via his official Twitter account.

The Dubai government had previously announced in September of 2019 that all results of the level of performance in Dubai government departments will be made transparent to the public, in order to enhance the services provided to the residents in Dubai.

Shaikh Hamdan has further congratulated the three top-performing sectors and has mentioned that he is looking forward to the development of the underperforming sectors.

The following lists are the results of the government’s Customer Happiness Index & mystery shopping findings

DEWA, RTA and DHA have made it to the top three best-performing government entities

The best-performing centres are:

  1. Dubai Electricity and Water Authority
  2. Roads and Transport Authority
  3. Dubai Health Authority

The worst performing centres are:

  1. Dubai Customs and Dubai Culture and Arts Authority
  2. Dubai Land Department
  3. Dubai Public Prosecution

The government sectors that have ranked poorly will have to ‘submit development plans for their programs and services within two weeks’

Shaikh Hamdan has also made it clear that ‘a government led by HH Sheikh Mohammed should be driven by exceptional service, settling for no less than top rankings across all indicators.’

Feature Image Credits: Dubai Media Office

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