British Airways Cancelled Cheap Flights To Dubai And Twitter Is Going OFF
Uh-oh, British Airways is coming under fire after a technical glitch meant flights from the UK to Dubai went on sale for just £200.
As you can imagine, people jumped at the chance to grab the slashed priced flights, before the UK airline and flight agents realised the blunder.
People were informed by email days later that their flights were cancelled, and fares refunded.
British Airways have since apologised to agents and refunded the fares
“We’ve contacted the small number of travel agents who were able to access the incorrect fare for the short period it was available to advise them and apologise.
We are fully refunding the tickets that were booked.”
-British Airways representative
More than 2,000 people were caught up in the furore, and these tweets sum of the general reaction
Flights and cars booked: this traveller was notified by email
I booked 3 tickets LHR to TLV for end of July for summer holidays
Now I get an email that @British_Airways cancelled my ticket!!!! ????????????
Shocking I booked hotels and cars what am I supposed to do now?? #britishairways #shocking #CustomerExperiencep— aay jay (@Ajmanutd10) June 19, 2018
This trip planner will look elsewhere to book her flight
@British_Airways No compensation voucher yet and no way 2 rebook my unlawfully cancelled reservation without paying an access of £300 at least. Who should I rebook with 2 avoid missing out on my trip? @easyJet @wizzair @ELALUK Anything but #BA #CustomerExperience #Bad #Cancelled
— Noa Bodner (@realnoabodner) June 20, 2018
These flights were booked through travel agents, and BA is directing customers to deal with the agents directly
You’ll need to contact your travel agent about this. We’re sorry for the inconvenience. ^Hel
— British Airways (@British_Airways) June 21, 2018
Thousands of people were affected by the blunder
Same happened to me! Booked Cairo return and they cancelled it just days after due to that “error”! How can they get away with this?!!! ????????????????????
— Mohamed Marei (@HMarei186) June 20, 2018
Some people are calling out injustices
Me too, my tickets were cancelled, @British_Airways should be brought to justice on such things, why can’t I cancel a ticket or change for 3 days after booking, and they can after confirming a booking cancel after 4 days. I charge cancellation fee of £200 like you do!
— metal branch (@BranchMetal) June 20, 2018
‘Accepting zero responsibility’
Exactly the same here @british_Airways didn’t want to reply after you didn’t book direct with them. Accepting zero responsibility for their actions and making the travel agents responsible by not dealing with us directly! Disgusting
— Steve Williams (@Williams15Steve) June 20, 2018
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