A Very Popular Indian Cricketer Lashed Out At Emirates Airline After His Family Was Stopped At Dubai Airport
Indian cricket team opener Shikhar Dhawan was left fuming with the Emirates Airlines after it stopped his wife and kids to board the flight from Dubai to South Africa.
The airlines didn’t allow Dhawan’s family to board the flight because he didn’t have birth certificates of his kids, a mandate as per the South African government’s new laws.
An angry Shikhar Dhawan took to Twitter to call out Emirates
1/2.Absolutely unprofessional from @emirates. Was on my way 2 SA with my fam & was told tht my wife and kids can’t board the flight from Dubai to SA. Was asked to produce birth certificates & other documents fr my kids at the airport which we obviously didn’t have at that moment.
— Shikhar Dhawan (@SDhawan25) December 29, 2017
“Why didn’t @emirates notify about such a situation when we were boarding the plane from Mumbai?”
2/2.They are now at Dubai airport waiting for the documents to arrive. Why didn’t @emirates notify about such a situation when we were boarding the plane from Mumbai? One of the emirates’ employee was being rude for no reason at all.
— Shikhar Dhawan (@SDhawan25) December 29, 2017
Emirates’ response
We’re sorry to hear this, Shikhar. We’d like to find out more on a private message. Please include your booking reference or e-ticket numbers starting in 176. https://t.co/67ooSY3Pnf
— Emirates Support (@EmiratesSupport) December 29, 2017
It also issued a statement clarifying its stance
“Since 1 June 2015, according to South African regulations, anyone travelling to the country with a minor under 18 needs to prove parenthood or guardianship – while adults travelling alone with their children need to show that they have the consent of their non-travelling partner.
Like all airlines, we must comply with the laws of every country in which we operate and this is a shared responsibility with passengers, who are required to hold valid travel documents for all countries on their itinerary.”
Emirates Airlines
