Customer complaints have reportedly increased by nearly a quarter in 2016.
The statistics, released by the Commercial Compliance & Consumer Protection (CCCP) department, within the Department of Economic Development found the numbers were up 23% – 27,027 from 21,896 the previous year.
The main reasons for complaints received in 2016 involved various issues such as non-compliance with warranty terms (39% of complaints), refunds (17%), damaged goods (13%), and lack of safety systems (5%).
Sector-wise, services accounted for 43% of the complaints followed by electronics (24%), automobiles (15%), textiles (7%) and furniture (3%). The remaining 8% were from varied sectors.
The CEEP and DED urge consumers to report any issues via the hotline, 600 54 5555, or on Twitter with the handle, @Dubai_consumers.
“Consumers have become more conscious and determined about their rights and the quality of service they deserve. Most of the complaints we received related to non-compliance with warranty terms, refunds and defective products.
“The Commercial Compliance & Consumer Protection sector did the necessary follow up and took steps to resolve those complaints amicably in not later than four working days, to the satisfaction of the consumer as well as the merchant.”
CEO of CEEP, Mohammed Ali Rashed Lootah