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Emirates Airline Gets Targeted By An Unhappy Customer Who Previously Put Air Canada Under Fire

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Emirates Airline Gets Targeted By An Unhappy Customer Who Previously Put Air Canada Under Fire
Earlier this week a Brit entrepreneur and traveller James Asquith (founder and CEO of Holiday Swap), took to social media to share his experience with Dubai’s national carrier in an open letter addressed to the President of Emirates, Tim Clark.
James Asquith – who holds the official Guinness record for being the youngest person to visit every sovereign country in the world and is no stranger to the skies with his frequent travels and trips – has managed to find faults with one of the ‘Best Airlines Worldwide‘.

The Dubai-based airline that bagged some highly regarded industry accolades for Airline with the Best First Class, Airline with the Best Economy Class, Airline with the Best Frequent Flyer Program and Best Airport Lounge in the Middle East was shot down by Asquith for poor service, lack of response, “false advertising” and inadequate Business Class amenities.

“Dear Emirates Management,

I would like to take this opportunity to write you an open letter regarding my recent four Emirates flights…”

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🌎✈️🌍 For the second time ever, after the “infamous” Air Canada incident, I have written an open letter to an airline – no surprises for guessing who, it’s @emirates – you can swipe 👉🏼 this post to get a clearer picture of what has happened and what they’ve done, and how it’s a dangerous and unhealthy precedent not only in aviation, but in business. I know a bunch of the Emirates PR team are stalking me on here too, so here’s a Lil’ wave for you guys too 👋- even airlines I don’t like have the decency to listen to feedback and Male is better, not just delete the problem. But the many thousands of inbox messages I have received illustrate just how many people are clearly unhappy with your company and PR machine. Check back to my stories to see what’s hopefully a funny take as well 🥳❌ If you’re wondering when this will stop? It will continue until they are more transparent with customers, feedback, and use criticism to be a better company, airline and representation of the people that work there #openletter #emirates

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Asquith’s posts further took major jives at the Business Class meals onboard the airline rated as the fourth-best airline in the world

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🇦🇪✈️🇦🇪 Yo @emirates – can I invoice you wages $$$ for that time I worked for you for free behind the onboard bar (oh, and my air miles that you stole). 👉🏼 Swipe to see the harsh reality of what flying on Emirates “business class” looks like (a far cry from the business class Emirates promote everywhere, the reality is you are more likely to fly on a 777 with Emirates. ❌ A $5k return ticket to Riyadh (I didn’t pay, I would never pay that for Emirates business class 🤢) from Indonesia got me: Food that looks like baby slop, A bread roll more comparable to a moon rock, and just wow – that solid block is meant to be a “mezze dip sauce” – just wow! When I told the airline about this, as always, customer service just wait for you to give up and the problem to go away ❌ 7-across dormitory-style Seats that (wait for it)…aren’t even lay-flat. (Almost not business class competition in the world is now not lay-flat, let alone has a middle seat! Imagine paying $5k and getting a middle seat!!) I have flown many economy flights and don’t come from money, so work hard to justify where I spend my money and everything is relative – this, for the cost is shocking, but you’ll rarely see people posting about the REALITY and most COMMON seats/features on Emirates, just the robot fan club (and then any negatives are deleted by PR).#emirates #reality #businessclass #emiratesairline

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It’s hard to imagine this is the reality of First-Class meals…

…Especially when happy customers have doted over the Airlines’ world-class meal options provided to all their passengers

FYI, Emirates is famously known for its delish in-flight meals made by top chefs who plan your entrées inspired by your destination and even tweak it according to your dietary preferences.

The British traveller previously called out Air Canada in an open letter back on January 9, 2020, stating that he found the “best seat on the plane though, in the toilet”

Although the open letter to Emirates came with no requests or appeals of compensation, Asquith did request for a public apology as he did for Air Canada back in Jan.

He also asked Air Canada to donate $1000 (AED3,672.95) to help the koala bears that were affected by Australia’s devastating wildfires, adding that he would match their donation.

According to James Asquith, Air Canada was quick to respond to the criticism and offered Asquith a $500 (AED1,836.48) flight voucher as compensation – which the Brit auctioned off on his official Insta page, donating the proceeds to the Aussie wildfire relief.

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🇨🇦✈️🇨🇦 An open letter to Air Canada after yesterday’s flight (posting this as I am on my way to the airport for another @aircanada flight). As you know, I almost never do paid posts and try and keep everything real, and real opinions, but in a fun and funny way, and even when something is crap, I’m trying to have a laugh and not be an a$$hole). Anyway, Air Canada have replied to this open letter and I’ll post the reply soon – we’re currently ‘negotiating’ because, well, koala bears can’t use travel vouchers, and that would only benefit me, which isn’t what this is about. Credit to them for replying though #koala #australiafires #aircanada #toronto #bushfiresaustralia #fires #charity

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