Emirates Has Returned AED 1.9 BILLION In Refunds As A Result Of The COVID-19 Pandemic
Emirates Has Returned AED 1.9 BILLION In Refunds As A Result Of The COVID-19 Pandemic
With the COVID-19 pandemic plaguing over our lives, jobs, health and more the virus is clearly on a role to down the global economy and industries are doing their best to fight back.
One such industry that’s been massively devastated by the pandemic is the aviation line and Emirates has revealed just how hard it’s been hit by the unprecedented travel restrictions put in place to curb the spread of the infection.
Over the past 2 months, Emirates has processed nearly 650,000 refund requests in total, returning over AED 1.9 billion to its customers!
The refunds were a part of the airline’s promise to expedite refunds after the COVID-19 pandemic disrupted travel plans for millions of customers around the world.
Adnan Kazim, Emirates’ Chief Commercial Officer, said:
“This pandemic is a black swan event no one expected, impacting travellers and hitting the airline and travel industry hard.”
“At Emirates, we’ve earned our customers’ trust over the years and we value that greatly. It is tough times for everyone, but we are committed to doing what’s right by our customers. That’s why we ringfenced cash to honour refunds, and invested resources to expedite processing.”
Emirates is yet to process another half a million refunds, which the airline is expecting to clear within another two months
The Dubai-based airline has revealed that their processing time for refunds has reduced from 90 days to 60, and as they are seeing lower volumes of new requests and are expecting this rate to further improve.
Emirates delivers on customer promise to expedite refunds and offers travel confidence through flexible booking policies and travel products. https://t.co/8Z1xVg3CyK #FlyEmiratesFlyBetter pic.twitter.com/N5ifJ8Coxo
— Emirates (@emirates) July 2, 2020
PSA for confused Dubai visa holders: Returning Dubai residents will NOT require an ICA approval, however, Dubai visa holders MUST have a return approval from the General Directorate of Residency and Foreign Affairs (GDRFA).
To learn more on the updated travel regulations, click here.
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