It’s festive season, so you’d expect people to be happy but Emirates club members aren’t.
Blue card members were upped to Silver status. This category gives them access to Emirates business class lounges in Dubai, priority check-in and excess baggage allowance as well as a 25% bonus on miles and priority boarding. Sounds great and you wouldn’t see why people would complain right?
Well, it was a technical error
Emirates sent an email saying it was an accident and the upgrade had been revoked. This caused members to accuse the airline of being ‘Christmas scrooges’ after upgrading them and refusing to honour the offer.
7Days reported customers took to social media to vent their frustration. The airline’s spokesperson said: “Due to a technical error, an email was sent informing some Emirates Skywards members of a tier upgrade. Emirates has contacted all affected customers and re-instated their correct tier status. Emirates apologises for the inconvenience this has caused.”