The TRA Is Auditing Etisalat And Du Customer Service Centres In An Aim To Make People Happier With Services


The Telecommunications Regulation Authority is evaluating the service at du and Etisalat customer-service centres as part of a happiness initiative for residents. 

The programme aims to unify service standards, upgrade the quality of the centres, and "motivate the licencees to launch innovative services that meet customers' needs" according to national news agency WAM. 

40 centres were evaluated by the TRA as the initial phase, and more are set to come. 

Hopefully the initiative will encourage the two comms giants to upgrade and improve some of their systems, with many sharing memes on the lack of customer service

7 85350 When Youre Visiting The Etisalat Store

Yesterday du telecoms suffered outages on selected lines for several hours 

Due to 'service degradation' which enraged many customers. 

Written By

Caitlyn Davey

Caitlyn is an Aussie journalist looking to change the world. In her spare time she loves playing sport, travelling and basically doing anything that means she doesn't have to sit still.